Everything you need to know for a simple and transparent storage experience. MobilCube supports you from booking to final pick-up.

FREQUENTLY ASKED QUESTIONS

Need clarification before booking

Solutions by theme answers

Solutions by theme answers to the most frequent questions to plan your next MobilCube with total peace of mind.

 

DELIVERY & LOGISTICS

Dropping off a 20-foot container requires space for heavy truck maneuvers.

Plan for a straight line of approximately 75 feet in length and a vertical clearance of 14 feet (watch out for low branches and power lines). The ground must be perfectly stable and level to prevent the container doors from jamming after loading.

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If our driver cannot safely perform the drop-off (insufficient space, obstacles not moved, snow not cleared), a failed delivery fee ($250) will be charged. This amount covers the mobilization of the truck and personnel. To avoid this, we recommend validating your drop-off zone with our checklist 24 hours before.

Consulter la checklist de préparation

Your presence is ideal but not mandatory. If you cannot be there, ensure the drop-off location is clearly marked on the ground (cones, chalk, or tape) and that your placement instructions are detailed in your customer file. Our drivers will ensure they follow your indications to the letter.

Add a delivery note to my file
Detailed illustration of a truck carrying a MobilCube container stuck in a narrow street at dusk, showcasing a logistical challenge.

DELIVERY & LOGISTICS

Dropping off a 20-foot container requires space for heavy truck maneuvers.

Plan for a straight line of approximately 75 feet in length and a vertical clearance of 14 feet (watch out for low branches and power lines). The ground must be perfectly stable and level to prevent the container doors from jamming after loading.

Check my property on Google Maps

If our driver cannot safely perform the drop-off (insufficient space, obstacles not moved, snow not cleared), a failed delivery fee ($250) will be charged. This amount covers the mobilization of the truck and personnel. To avoid this, we recommend validating your drop-off zone with our checklist 24 hours before.

Consult the preparation checklist

Your presence is ideal but not mandatory. If you cannot be there, ensure the drop-off location is clearly marked on the ground (cones, chalk, or tape) and that your placement instructions are detailed in your customer file. Our drivers will ensure they follow your indications to the letter.

Add a delivery note to my file
Illustration of an elderly gentleman smiling while using his cell phone in front of his MobilCube container in winter.

PAYMENTS & BOOKINGS

The Advantage Offer is designed for medium and long-term projects. In exchange for a minimum commitment (e.g., 3 months), you benefit from our lowest rates. Once this initial period is over, your rental becomes “monthly” while keeping the same reduced price for as long as you keep your MobilCube.

Compare Advantage and Freedom offers

Flexibility is one of our pillars, and you can adjust your schedule directly via your customer portal or by contacting us directly. However, the reorganization of heavy logistics involves regressive fees based on the notice period:

  • More than 72h in advance : Free modification.

  • Between 48h and 71h : $50 fee.

  • Between 24h and 47h : $150 fee.

  • Same day (less than 24h) : $250 fee.

Access my customer portal to modify a date

We accept payments by credit card and bank transfer. Payment is made simply via our secure booking platform. Additionally, you can benefit from automatic withdrawals for maximum peace of mind.

 

Reserve my MobilCube

PAYMENTS & BOOKINGS

The Advantage Offer is designed for medium and long-term projects. In exchange for a minimum commitment (e.g., 3 months), you benefit from our lowest rates. Once this initial period is over, your rental becomes “monthly” while keeping the same reduced price for as long as you keep your MobilCube.

Compare Advantage and Freedom offers

Flexibility is one of our pillars, and you can adjust your schedule directly via your customer portal or by contacting us directly. However, the reorganization of heavy logistics involves regressive fees based on the notice period:

  • More than 72h in advance : Free modification.

  • Between 48h and 71h : $50 fee.

  • Between 24h and 47h : $150 fee.

  • Same day (less than 24h) : $250 fee.

Access my customer portal to modify a date

We accept payments by credit card and bank transfer. Payment is made simply via our secure booking platform. Additionally, you can benefit from automatic withdrawals for maximum peace of mind.

Reserve my MobilCube

SECURITY & INSURANCE

CORTEN steel is a weathering steel alloy that is extremely resistant to atmospheric corrosion. Unlike wood or plastic structures, it offers an airtight and fireproof barrier. This is the guarantee that your belongings are protected against weather, rodents, and the most persistent break-in attempts.

See MobilCube features

MobilCube ensures the structural integrity of the storage unit. For the contents, you must contact your insurer (home or business). Most policies include an “off-premises property” clause that covers mobile storage. We recommend confirming your project with them for total peace of mind.

For security and regulatory reasons in Quebec, when the container is stored in our secure facility in Boucherville, it is strictly prohibited to store : flammable materials (fuels, solvents, gas tanks), toxic products, perishable goods (food), or hazardous waste. The customer is solely responsible for the legality of the contents.

Illustration of a secure warehouse in Boucherville housing several stacked MobilCube containers.

SECURITY & INSURANCE

CORTEN steel is a weathering steel alloy that is extremely resistant to atmospheric corrosion. Unlike wood or plastic structures, it offers an airtight and fireproof barrier. This is the guarantee that your belongings are protected against weather, rodents, and the most persistent break-in attempts.

See MobilCube features

MobilCube ensures the structural integrity of the storage unit. For the contents, you must contact your insurer (home or business). Most policies include an “off-premises property” clause that covers mobile storage. We recommend confirming your project with them for total peace of mind.

For security and regulatory reasons in Quebec, when the container is stored in our secure facility in Boucherville, it is strictly prohibited to store : flammable materials (fuels, solvents, gas tanks), toxic products, perishable goods (food), or hazardous waste. The customer is solely responsible for the legality of the contents.

You have all the cards in hand, it’s your move

Is everything clear? Launch your project

Simulate your price without creating an account or book your MobilCube online via our secure portal.

Need to speak to an expert Reserve my MobilCube now
Smiling entrepreneur checking his cell phone in front of a MobilCube container during a professional loading session.

You have all the cards in hand, it’s your move

Is everything clear? Launch your project

Simulate your price without creating an account or book your MobilCube online via our secure portal.

Need to speak to an expert Reserve my MobilCube now